Help
Support
Answers to common questions, and how to reach a real person.
In the app
Settings › Send Feedback is the fastest way to reach us. Device details are attached for you.
By email
lifesaga@nextarcstudio.com
We aim to reply within two working days.
Common questions
My progress is missing or my save looks wrong
Your lives are saved on your iPhone automatically, after every year. If you use iCloud, they’re also mirrored to your own iCloud Drive. Check that you’re signed in to iCloud and that iCloud Drive is on for LifeSaga (Settings › your name › iCloud › Apps Using iCloud), then reopen the game. The app also keeps local backups, so a damaged save can be recovered. Still wrong? Send feedback from the app and tell us roughly which year and generation you were on.
How do I move to a new iPhone?
Sign in to the same Apple ID with iCloud Drive turned on, install LifeSaga and open it. Your lives come back from iCloud. Then use Restore Purchases in Settings if you have Pro.
I bought Pro but it isn’t showing
Open Settings in the game and tap Restore purchases, making sure you’re signed in to the App Store with the Apple ID you bought with. Purchases are handled by Apple, so if it still doesn’t appear, Apple can look it up at reportaproblem.apple.com.
How do I cancel my subscription or get a refund?
Cancel any time in your iPhone’s Settings › your name › Subscriptions (or in the game’s Settings › Manage subscription). Pro stays active until the end of the paid period. Refunds are handled by Apple at reportaproblem.apple.com. See the Terms of Use for details.
How do I report a bug or suggest a feature?
In the game, open Settings › Send Feedback. It automatically includes the app version, your iPhone model and iOS version so we don’t have to ask, and lets you add an email if you’d like a reply. Your saves are never attached.
What are AI replies, and how do I turn them off?
AI replies let the characters in your life answer what you type in chats. They’re off by default, and you can switch them on or off in Settings at any time. With them off, characters reply using the game’s own writing. There’s a daily limit (higher with Pro). The Privacy Policy explains exactly what is sent.
Will the game spam me with notifications?
No. Reminders are off until you turn them on in Settings › Choose notifications, and there are at most a few a week. We never pretend someone in your family is in danger and never threaten streaks.
Do I need an account?
No. LifeSaga has no accounts or sign-up. Game Center is optional and only used for leaderboards and achievements.
Can I see the tutorial again?
Yes — Settings › Replay onboarding, or Legacy › How to Play.
Deleting your data
LifeSaga has no accounts, so there’s no account to delete. Your data lives in three places:
- Your iPhone and iCloud. In the game, open Settings › Erase All Progress. It deletes every save on the device and in your iCloud Drive, unsent feedback and your Game Center achievements. It can’t be undone. Deleting the app removes everything left on the device.
- Our backend. We only hold feedback you’ve sent and anonymous request counts. Email lifesaga@nextarcstudio.com to have it deleted; the date you sent feedback or the email address you used helps us find it.
- Apple. Purchases and Game Center leaderboard scores are held by Apple under your Apple ID.
Full details are in the Privacy Policy.
LifeSaga by Next Arc Studio. Requires iPhone with iOS 17 or later.